Thera Soft, software development
FREN
Appointment reminders and confirmations SMS reminders

One “YES” from the patient, and the appointment is confirmed in the schedule.

A few days before the exam (you choose how many), the patient receives a reminder. They reply YES to confirm or NO to cancel, and their reply goes back into your centre’s software.

Connected to TsXcare and the Xplore RIS Replies recognised automatically Every SMS tracked in MonitorSMS
See how it works Request a demo
How it works

Fewer forgotten appointments, fewer calls to make.

The front desk no longer has to phone to confirm: patients reply themselves, and cancelled slots are freed up in the schedule.

  1. 1Front deskThe appointment is booked

    As usual, in the RIS. Nothing extra to enter.

  2. 2AutomaticThe reminder goes out

    At the chosen lead time, within the set hours, for the relevant exams and departments.

  3. 3PatientThey reply YES or NO

    A simple reply to the SMS, with no app or link to open.

  4. 4AutomaticThe reply is recognised

    Exact reply ignoring case, or a reply containing the expected word: you decide.

  5. 5ScheduleThe appointment is up to date

    Confirmed, cancelled or reply to check: the status is visible in the schedule.

In TsXcare, the “SMS reply” column of the schedule shows:
SMS sentConfirmed (YES)Cancelled (NO)Reply to check
Configuration

Your rules, your messages, centre by centre.

Lead time and hoursThe number of days before the appointment and the sending hours are set for each centre.
Targeted exams and departmentsSelection rules pick the appointments concerned; some departments can be excluded.
Messages in your nameYou write your own messages. Information SMS can show your centre’s name as the sender.
With or without a replyReminder awaiting confirmation, or a simple information SMS: each configuration has its use.
Rescheduled appointmentOnly the new slot gets a reminder: the patient isn’t confused by two conflicting messages.
Several centresOne configuration per site or per activity, and each centre sees only its own SMS.
MonitorSMS

Every SMS tracked, every reply found.

MonitorSMS is the portal for tracking your reminders. The front desk can find an SMS in seconds, and the exchange with a patient is displayed as it would be on a phone.

  • SMS list filtered by appointment, phone number, reply or period, with Excel export.
  • Conversation with a patient over the last 90 days, from their phone number.
  • Status of the sending and reply services, visible at a glance.
  • Individual accounts, two-factor authentication for administrators.
With your RIS

Replies come back to where you work.

In TsXcare, the patient’s reply is shown on the appointment. With the Xplore RIS, a cancellation by SMS is passed back to the appointment, which is marked as cancelled.

Reply “YES” recognised: the code has been sent back to the centre’s software Appointment rescheduled: only the new slot receives an SMS Reply not recognised: flagged for checking

SMS reminders for your centre.

Lead times, messages, exams concerned: we prepare the configuration with you.