Thera Soft, software development
FREN
Patient calling · check-in kiosks CallMe

Call your patients in the waiting room.

Patients take a ticket at the kiosk, then are called by their number, on screen and out loud. Your teams see the queues in real time, and you track waiting times day after day.

Kiosk with Carte Vitale reader Voice announcement in French Multiple sites, queues and desks
See the journey Request a demo
The waiting-room journey

No more queues at the counter, no more names shouted across the room.

Patients are called by the number printed on their ticket: their confidentiality is respected, and reception staff can focus on the patients who need help.

  1. 1KioskThey identify themselves

    The kiosk reads their Carte Vitale (French health insurance card) and finds their appointment in the RIS.

  2. 2KioskThey take their ticket

    After the questionnaire and the scanning of their referral, their ticket is printed: V04.

  3. 3Waiting roomThey wait

    The display shows the latest calls, your messages and your videos.

  4. 4CallThey are called

    Their number is displayed with an audible signal and a voice announcement stating the desk.

  5. 5DeskThey are attended to

    The desk handles their request. If they did not come forward, they are called again with one click.

The check-in kiosk

Self check-in, without losing a single patient.

A screen, a Carte Vitale reader and a ticket printer: the kiosk prepares the patient’s visit before they even reach the counter.

  • Identity read from the Carte Vitale and checked against the RIS appointment: surname, first name, date of birth.
  • Pre-exam questionnaire (pregnancy, allergy, pacemaker for MRI…), attached to the patient record in the RIS.
  • Referral scanned by the kiosk camera and sent to the RIS.
  • Rules set per site: early arrival, late arrival, preparation time by modality.
Same-name patient, missing referral, forgotten card or late arrival: the kiosk prints a red ticket that directs the patient to the front desk.
At the counter and in the waiting room

Every desk knows who to call, every patient knows where to go.

Call boardEach desk sees its queues and each patient’s arrival time and number of calls, then calls the next one.
Queues and journeysOne letter per reason for visit: radiology appointment, CT, MRI, appointment booking, late arrival. The counter resets every day.
Waiting-room displaysEach display chooses the desks and reasons for visit it shows, with your colours, your messages and your videos.
Voice announcementA signal, then a French voice announces the ticket number and the desk to go to.
PrivacyNo name displayed or spoken: patients are called by their ticket number.
Multiple sitesSites, desks, queues and tags are configured separately, and each kiosk is assigned to its own site.
Statistics

See where waiting builds up, and adjust your desks.

CallMe measures the wait from arrival to first call, service time and hour-by-hour footfall. The dark cells show the busy slots, where an extra desk helps most.

  • Waiting, desks and staff, queues and journeys, appointments, kiosks and displays.
  • Filters by period, site, queue, desk and tag, compared with the previous period.
  • Live “Today” view and data export.

A calmer waiting room.

Kiosks, displays, queues and desks: we work with you on how your reception is organised.